Due to the implementation of new EU guidelines at the end
of this year, the guarantee or warranty period for consumer
goods sold in Germany will be extended. Most manufacturers
will thus be forced to come up with more efficient ways
of processing warranty applications. An important factor
in ensuring good customer relations has always been the
ability to make warranty processing run smoothly.
PlusParts facilitates the warranty process between service
agent and manufacturer and helps to cut costs thanks to the
integrated warranty application feature:
Based
on the application sent, after only a few mouse clicks, service
agents can add any outstanding customer data, enter their
estimated hours for labour and thus quickly generate a complete
warranty application. This can then either be forwarded online
directly to the manufacturer or printed out and counter-signed
by the customer and then sent by post or fax. This ensures
that manufacturers always receive fully completed and standardised
warranty applications for subsequent processing.
The
completed warranty application form is then ready to be
printed out and can be sent on to the manufacturer after
the customer has signed it.
Note: If the manufacturer does not require
the application form to be signed, you can, of course, do
all the above by electronic means (email).
